Mattress Warranties & Returns Explained: Trial Periods, What’s Covered, and What Voids Coverage

Buying a mattress is a big investment, and the last thing you want is to end up stuck with one that does not work for you. That’s where warranties and return policies come in, but they can be confusing. Between trial periods, coverage limits, and what can void your warranty, it’s easy to feel overwhelmed before you even lie down.

In this blog, we break down mattress warranties and return policies, so you know exactly what to expect. You’ll learn how trial periods work, what is typically covered, and the common mistakes that can void your coverage, helping you shop smarter and sleep worry-free.

What Is Covered Under a Mattress Warranty

When you invest in a mattress, it’s important to know what your warranty actually protects. Mattress Lux warranties focus on defects in materials or workmanship, not normal wear. Some of the most common issues that are covered include:

• Physical defects: This includes issues such as broken or bent coils, split seams, or damaged mattress handles. Foam mattresses may also be covered if the foam bunches or creates an uneven surface.
  
• Excessive sagging: Sagging is common over time, but Mattress Lux covers impressions greater than 1.5 inches. If your mattress sags beyond this depth early in its life, it may indicate a defect and is eligible for warranty support.
  
• Broken foundations or box springs: If a box spring or foundation that comes with your mattress breaks through, no fault of your own, it may also be covered.

To check for sagging, remove all linens and stretch a taut string across the mattress. Measure the distance between the string and the lowest point using a ruler. 

What Is Not Covered Under a Mattress Warranty

It’s equally important to know what won’t be covered, so you don’t risk voiding your warranty:

• Normal wear and tear: Minor impressions, softening over time, or surface unevenness due to long-term use are expected and not covered.
  
• Owner-caused damage: Tears, scratches, stains, or damage from moving the mattress yourself aren’t covered. Using a mattress protector is highly recommended to avoid stains that can void the warranty.
  
• Comfort issues: If your mattress feels too soft or too firm, or if your preference changes over time, this isn’t covered. Mattress Lux’s 3-month sleep trial is designed to let you exchange a mattress if it isn’t right for you. Once the trial ends, discomfort alone does not qualify for a warranty claim.
  
• Non-defective components: If a seam or part is defective, Mattress Lux will repair or replace that specific part, not the entire mattress. Similarly, if your mattress has electrical components, such as an adjustable base or a pump, they may have separate coverage terms.

By keeping your mattress clean, using the correct foundation, and following the care instructions, you ensure your warranty remains valid and that any legitimate claims are processed quickly.

What Voids Coverage

Certain actions or conditions will void your mattress coverage, including:

• Removing law tags from the mattress or foundation
• Staining or creating unsanitary conditions
• Using an incompatible foundation or adjustable base
• Causing physical damage or misuse

Following care instructions, using a waterproof protector, and keeping your mattress supported help ensure your coverage remains valid and that you can make a successful claim if necessary.

Trial Periods

When you get a new mattress, your body needs time to adjust. That’s why Mattress Lux offers a 3-month sleep trial. During this period, you’re encouraged to sleep on your mattress for at least 30 nights before deciding if it’s right for you. This allows your body and the mattress to settle together, helping ensure long-term comfort. 

After the initial 30 nights, if the mattress still isn’t a good fit, you can request an exchange within 90 nights of delivery. Each purchase qualifies for one mattress exchange of equal or greater value. While there is a return delivery fee that depends on distance, there is no restocking fee, making it easy to swap for the right mattress without extra hassle.

Returns

It’s important to distinguish between the sleep trial and returns. The sleep trial covers mattress exchanges only, while returns handle issues such as defects or other store-related issues.

Some items are not eligible for exchange or return, including:

• Pillows and mattress protectors
• Adjustable bases and furniture
• Clearance items or floor models

Keeping your mattress clean and using a protector helps ensure any return or warranty claim goes smoothly. Following these guidelines protects your mattress and your ability to exchange or claim under warranty if needed.

Final Thoughts

Understanding mattress warranties and sleep trials can save time, money, and frustration. Mattress Lux’s clear policies make it easier to feel confident in your purchase. Following care guidelines, using a protector, and knowing what’s covered help you enjoy your mattress fully. Sleep better knowing you’re protected.

Sleep Confidently With Mattress Lux

A mattress should help you rest easy, not leave you guessing about returns or coverage. Mattress Lux makes it simple with clear trial periods, straightforward warranty rules, and a team that’s ready to help when questions come up.

If you’re unsure which mattress fits your sleep style, or want clarity on trial options and warranty coverage, reach out to Mattress Lux today. 

FAQs

How long is the Mattress Lux sleep trial?

The sleep trial lasts 90 nights from delivery, with a minimum 30-night adjustment period. This gives your body time to adapt to the new mattress.

Can I get a refund during the sleep trial?

The sleep trial is for exchanges, not refunds. You can swap for a mattress of equal or greater value, but there is a delivery fee, and money back is not offered.

What voids a mattress warranty?

Removing law tags, staining, physical damage, or improper foundation use can void your warranty. Keeping your mattress clean and supported protects coverage.

Are accessories like pillows covered under the sleep trial?

No. Sleep trials apply only to mattresses. Pillows, mattress protectors, adjustable bases, and furniture are not included.

How do I know if impressions qualify for warranty?

Normal body impressions under 1.5 inches are expected. Any impressions deeper than that may qualify for warranty support.