Refund Policy

3 Month Sleep Trial

Like most brand-new things, there's going to be a bit of an adjustment period. Think of it like a brand-new pair of running shoes — it will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 30 nights to allow for this adjustment period. After those first 30 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 90 nights of your original mattress delivery date.

How the Sleep Trial works

Subject to the guidelines above, our Sleep Trial is valid (with the purchase of a mattress protector) for one exchange per purchase, of equal or greater value, which must be done within the allotted timeframe of the delivery date of your original mattress. You may exchange your mattress once with a return delivery fee (price depends on distance) and receive credit toward the purchase price of a different mattress of equal or greater value. If the new mattress is less expensive, no refund will be given. There is no restock fee of any kind on the exchange.

What is not covered

Mattress Lux is unable to exchange stained, unsanitary, or damaged mattresses under the Sleep Trial. That is why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. We also recommend keeping all original tags on your mattress — if you remove the law tag from the mattress or foundation, the Sleep Trial is voided. Please note that our Sleep Trial is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture, or other accessories.

Great Expectations

You wouldn't run a marathon in a brand-new pair of shoes, because they're not broken in yet. Mattresses are very similar — your new mattress needs time to adjust to your body, so we're giving you this trial period to make sure every night's sleep is exactly how you dreamed it.

Key ways to break in your mattress

• Let it breathe. It's tempting to dress it up in new bedding, but give it a few hours to settle and get some oxygen flow.
• Put on the pressure. Try walking around on it gently, or use your hands and feet to apply some pressure to loosen it up.
• Bring on the heat. This is especially important if your new mattress is memory foam — heat helps it soften up even more.
• Be patient. It will take some time for the mattress to adjust to your body, usually around 3 weeks. Sleep on it every night for a minimum of 21 nights so your mattress can get to know you.
• Good impressions. Every mattress, particularly softer ones, will get some sort of conformance to your unique shape — like a shoe molding to your foot. This is a good thing. It may create the appearance of breaking down, but if the conformance is greater than 1.5 inches, then and only then is there a concern, and we will gladly take care of you with a speedy warranty claim.

90 Day Low Price Guarantee

We guarantee the best quality at the best prices. Subject to the following terms, we will beat any advertised price by 10%. If you find the same — or a comparable — mattress set advertised for less than your invoiced price within 60 days of purchase, simply bring the advertisement to Mattress Lux, and we will credit your account or mail a refund check for 110% of the price difference within three weeks.

What is not covered

Our 90 Night Low Price Guarantee does not apply to clearance items, floor models, vendor rollbacks or rebates, special purchases, promotional items, door-busters, or discontinued merchandise. Merchandise offered for sale on auction sites (e.g., eBay, Craigslist) is excluded from the 90 Night Low Price Guarantee.

Contact

Questions about a return, exchange, or price match? Contact us: